Last updated: November 6, 2025
This Refund & Cancellation Policy ("Policy") governs the refund and cancellation of purchases made on Evalyy, an AI-powered educational platform. Evalyy is a digital service that provides educational tokens. Please read this policy carefully before making any purchase.
Evalyy provides digital services including:
All services are delivered digitally and immediately upon purchase. There is no physical product involved.
Evalyy tokens are digital credits and are non-refundable. This policy applies to all token purchases regardless of the reason, including but not limited to:
Why no refunds for tokens? Tokens are digital credits that are immediately credited to your account upon purchase. Once purchased, tokens cannot be returned as they are intangible digital assets. This is similar to purchasing in-game currency or digital gift cards, which are also typically non-refundable.
If you experience a payment processing error (e.g., duplicate charge, incorrect amount charged), please contact us immediately at support@evalyy.com. We will investigate and resolve the issue within 5-7 business days.
If the error is confirmed, we will issue a full refund or credit the correct amount to your account.
If you believe your account has been used for a fraudulent transaction, please contact us immediately at support@evalyy.com. We will investigate the matter and may suspend the account during the investigation. If fraud is confirmed, we will refund the affected transaction.
If you experience technical issues that prevent you from using purchased tokens, please contact our support team. We will work to resolve the issue. If the issue cannot be resolved and is confirmed to be caused by our platform, we may, at our discretion:
If you initiate a chargeback with your payment provider, your account may be suspended pending investigation. We encourage you to contact us first at support@evalyy.com to resolve any issues before initiating a chargeback. Unauthorized chargebacks may result in permanent account suspension.
If a refund is approved (in exceptional circumstances as outlined above), it will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.
Evalyy reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our refund and cancellation practices.
If you have any questions about this Refund & Cancellation Policy or need assistance with a purchase, please contact us:
We aim to respond to all inquiries within 24-48 hours during business days.
Nothing in this policy affects your statutory rights under applicable consumer protection laws. If you are located in a jurisdiction that provides mandatory refund rights for digital products, those rights will apply in addition to the terms outlined in this policy.